Privacy Policy – How dan999 Collects, Uses, and Protects Your Personal Data

1 Who We Are and How to Contact Us

dan999 is an internationally operated online gaming platform accessible at dan999.bet, providing live casino games, sports betting, and slot games to registered players across Bangladesh. For all privacy-related enquiries, including requests to access, correct, or delete your personal data, please contact our Data Protection team at [email protected]. Please include "Privacy Request" in the subject line and send your message from the email address associated with your account. We aim to respond to all privacy requests within 10 business days.

2 Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance: Processing is necessary to create and operate your account, execute transactions, and deliver the gaming services you have requested.
• Legal obligation: We are required to collect and retain certain data to comply with anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, and financial reporting obligations.
• Legitimate interests: We process technical and usage data to detect fraud, prevent unauthorised access, maintain platform security, and improve service quality.
• Consent: Where we rely on your consent (e.g., for optional marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

3 How We Use Your Personal Data

The personal data we collect is used for the following specific purposes:

• Creating, managing, and maintaining your dan999 player account.
• Processing deposits and withdrawals through your chosen payment method, including bKash, Nagad, Rocket, and Upay.
• Verifying your identity and age (21+) in compliance with our responsible gaming obligations.
• Detecting, investigating, and preventing fraudulent transactions and account misuse.
• Sending transactional communications such as deposit confirmations, withdrawal updates, and security alerts.
• Personalising your in-platform experience, including game recommendations and promotional offers where you have not opted out.
• Conducting internal analytics to understand player behaviour at an aggregate level and improve platform features.
• Complying with applicable legal and regulatory requirements, including producing records upon request from authorised bodies.

We do not use your data to make solely automated decisions that produce legal or similarly significant effects without human review.

4 Sharing Your Data with Third Parties

dan999 shares your personal data only with carefully selected third-party service providers who assist us in delivering the platform. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank — to execute financial transactions.
• Identity verification providers: Third-party KYC partners who verify documents submitted during the verification process.
• Fraud and security vendors: Services that help us monitor for suspicious activity and protect player accounts.
• Game content providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive only the technical session data necessary to deliver their games.
• Cloud infrastructure providers: Hosting and data storage partners who operate under strict data processing agreements.

All third-party partners are required to process your data only for the specified purpose and in accordance with applicable data protection standards. We do not permit third parties to use your data for their own independent marketing purposes.

We may also disclose your data to law enforcement, regulatory authorities, or courts where we are legally compelled to do so, or where disclosure is necessary to protect the rights and safety of dan999 or its players.

5 International Data Transfers

As an internationally operated platform, your personal data may be transferred to and processed in countries outside Bangladesh. When such transfers occur, we ensure that appropriate safeguards are in place — including contractual protections and data processing agreements — to maintain a standard of protection consistent with this Privacy Policy. By using the dan999 platform, you acknowledge and consent to the international transfer of your data under these conditions.

6 Data Security

dan999 applies a layered security approach to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive personal and financial data at rest.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their role.
• Regular penetration testing and vulnerability assessments of platform infrastructure.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised login.
• 24/7 monitoring of server activity for anomalous patterns indicative of a security incident.

While we apply rigorous security standards, no system is completely immune to risk. If you suspect that your account has been compromised, please contact [email protected] immediately so we can act swiftly to protect your data and funds.

7 Cookies and Tracking Technologies

dan999 uses cookies and similar tracking technologies to operate the platform effectively and improve your experience. The categories of cookies we use are:

• Strictly necessary cookies: Required for the platform to function, including session management and security tokens. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and game history to personalise your experience.
• Analytics cookies: Used in aggregate, anonymised form to understand how players navigate the platform, which features are most used, and where improvements can be made. No individual player is identified through analytics data.

You can manage non-essential cookies through your browser settings. Disabling certain cookies may affect platform functionality. By continuing to use dan999 after being informed of our cookie use, you consent to the placement of cookies as described above.

8 Data Retention

We retain your personal data for as long as your account is active. Following account closure, we retain certain categories of data for a minimum period as required by applicable financial regulations and AML obligations — typically between five and seven years depending on the nature of the data. After the applicable retention period, data is securely deleted or irreversibly anonymised so that it can no longer be associated with you.

Transaction records and KYC documentation may be retained for longer periods where required by a formal investigation, legal proceedings, or regulatory inquiry. In such cases, data will be held only for as long as the investigation remains active.

9 Your Rights as a Data Subject

Subject to applicable law, you have the following rights with respect to the personal data dan999 holds about you:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to restriction: Request that we restrict processing of your data while a correction or erasure request is under review.
• Right to data portability: Request your personal data in a structured, commonly used format for transfer to another service provider.
• Right to object: Object to processing carried out on the basis of legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on consent, withdraw that consent at any time without affecting prior lawful processing.

To exercise any of these rights, send a written request to [email protected] from your registered email address. We will respond within 10 business days and may require identity verification before fulfilling your request.

10 Children's Privacy

The dan999 platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we discover that an account has been created by an underage individual, that account will be immediately suspended, all associated funds will be reviewed, and the personal data collected will be deleted in accordance with our data retention policy. If you believe a minor has registered on the platform, please notify us immediately at [email protected].

11 Links to Third-Party Content

The dan999 platform may contain references to third-party game providers and payment partners. This Privacy Policy applies solely to data collected and processed by dan999. Any data you provide directly to a third-party service — such as when interacting with a payment provider's interface — is governed by that provider's own privacy policy. We encourage you to review the privacy practices of all third-party services you interact with.

12 Changes to This Privacy Policy

dan999 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via email or in-account notification. Continued use of the platform following publication of an updated Privacy Policy constitutes acceptance of the revised terms. We encourage you to review this page periodically to stay informed of how we protect your data.